Cookie Policy
Last updated: 17 September 2026
1. What are cookies?
Cookies are small text files placed on your device when you visit a website or use a web-based service. They allow the service to remember information about your visit — such as your login status and preferences — and help us understand how the service is being used.
This Cookie Policy explains what cookies Xevox Health Ltd uses, why we use them, and how you can manage them.
2. How we use cookies
Xevox uses cookies to:
- Keep you securely signed in to your account
- Remember your preferences and settings
- Protect against fraud and unauthorised access
- Understand how visitors interact with our website so we can improve it
- Enable core functionality such as authentication and session management
We do not use cookies for advertising, behavioural tracking, or to sell data to third parties.
3. Types of cookies we use
3.1 Strictly necessary cookies
These cookies are essential for the website and app to function. They enable core features such as secure login, session management, and fraud prevention. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| Session token | Maintains your authenticated session | Session / 30 days |
| CSRF token | Protects against cross-site request forgery attacks | Session |
| Load balancer | Routes requests to the correct server instance | Session |
3.2 Functional cookies
These cookies enable enhanced functionality and personalisation. If you disable them, some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
| Preferences | Stores your language, theme, and notification settings | 1 year |
| Cookie consent | Records your cookie preferences | 1 year |
3.3 Analytics cookies
We use privacy-first, anonymised analytics to understand how visitors use our website. No personally identifiable information is collected or shared with third parties. These cookies require your consent.
| Cookie | Purpose | Duration |
|---|---|---|
| Analytics (anonymised) | Tracks page views and feature usage in aggregate, without identifying individuals | 90 days |
4. Third-party cookies
Some third-party services we integrate with may set their own cookies. We have no direct control over these cookies. They are governed by the relevant third party's own privacy and cookie policies.
| Third party | Purpose | Policy |
|---|---|---|
| Stripe | Payment processing and fraud prevention | stripe.com/privacy |
| Apple / Google | OAuth sign-in authentication | Available on their respective websites |
5. Cookie consent
When you first visit Xevox, you will be presented with a cookie banner. Strictly necessary cookies are always active. You may accept or decline functional and analytics cookies at that point.
You can change your cookie preferences at any time by clicking the “Cookie settings” link in the footer of any page.
6. Managing cookies in your browser
You can also control cookies directly through your browser. Most browsers allow you to view, block, and delete cookies. Blocking strictly necessary cookies will prevent the service from functioning correctly.
- Chrome:Settings › Privacy and security › Cookies and other site data
- Safari:Preferences › Privacy › Manage Website Data
- Firefox:Options › Privacy & Security › Cookies and Site Data
- Edge:Settings › Cookies and site permissions
For further guidance, visit allaboutcookies.org.
7. Changes to this policy
We may update this Cookie Policy from time to time as our services or obligations change. We will notify you of significant changes by updating the date at the top of this page or through the app.
8. Contact us
If you have questions about our use of cookies, please contact us at privacy@xevoxhealth.com or via our contact page.